Every mask is printed to order, so it reaches you straight off the press. Give it one cold machine wash before the first wear — it softens the fabric and settles the print.
Hot water and tumble drying are what wreck the elastic and dull the print. Cold wash, hang dry, and the mask will last.
Cartel Masks are non-medical cloth face coverings, sold as a fashion accessory. They are not a medical device, not personal protective equipment, and not a respirator. They are not FDA-cleared, not NIOSH-approved, and not an N95 or a surgical mask. They are not designed, tested, or sold to prevent, treat, or reduce the transmission of any disease, illness, virus, or infection, and we make no claim that they do.
If you need protection from an airborne hazard — at work, in a medical setting, or anywhere else — use certified equipment rated for that purpose and follow the guidance of a qualified professional.
If a mask turns up damaged, misprinted, or simply isn't what you ordered, email support@cartelmasks.com with your order number and a photo and we'll put it right. The full details are in the Store Policy.